Privacy Policy – Peerless Service Group
Peerless Service Group is committed to protecting the privacy of individuals. We are bound by the Privacy Principles set out in the Privacy Act 1988 (Commonwealth) (the Act). We will only collect, use, or disclose personal information in accordance with the Act and this Privacy Policy. We may amend this Privacy Policy at any time. The updated version will be available on our website. Peerless Service Group may highlight changes to this Privacy Policy on its homepage, but you should check the Privacy Policy regularly for updates. In this Privacy Policy, “personal information” has the meaning set out in the Act. Essentially, personal information is information or an opinion about an individual who is reasonably identifiable. It includes, for example, your name together with your contact details. Peerless Service Group subcontractors are bound by the Peerless Service Group Privacy Policy, and all data collected will be used and stored in accordance with this policy.
Peerless Service Group collects personal information through various interactions with customers, partners, and the public. This includes:
Directly from you when you:
From third parties or public sources, such as:
Through your use of our services, including:
We may use Artificial Intelligence (AI) technology solely to extract relevant information, such as names, addresses, and other application-related data, from uploaded documents and photos. You will have the opportunity to review and update any extracted information before submission.
All personal information is handled in accordance with the Australian Privacy Act 1988 (Cth).
The types of personal information we collect from you will depend on the circumstances in which the information is collected.
Peerless Service Group may collect contact details including your name, address, priority group status, email address, and phone number. Where relevant, we may also collect company-related information including, but not limited to, floor plans, recent electricity bills, ABN, contact representative details, photographs of the site, site addresses, landlord approvals to participate in upgrades, responses to questions we ask, and other information related to your dealings with Peerless Service Group or its contractors.
Peerless Service Group does not require customers to provide sensitive information. However, if you choose to provide sensitive information for any reason (for example, information about a disability or other health-related details), you consent to us collecting, using, and disclosing that information for the purpose for which it was provided, and as permitted under the Act.
In the case of business-related services, sensitive information related to energy-saving programs or business site details will be handled and stored in accordance with the Act.
The purposes for which we use your personal information will depend on the circumstances in which it was collected.
For example, we may use your personal information so that:
We may use or disclose your personal information:
Generally, we will only use and disclose the personal information that we collect about you for purposes connected with our business operations. These may include:
We may also use your personal information to:
We may disclose your personal information to third parties in connection with the purposes described in Section 4 of this Privacy Policy.
This may include disclosure to the following types of third parties:
Where we disclose your personal information to third parties, we will take reasonable commercial steps to ensure that such parties handle your information in a manner consistent with this Privacy Policy.
Please note that any information you choose to post on public areas of our website or on social media platforms may be visible to others. You should exercise discretion when deciding what information to share in these spaces.
Direct marketing involves communicating directly with you for the purpose of promoting goods and services to you. Direct marketing can be delivered by a range of methods including mail, telephone, email, SMS or tailored advertising that is visible to you when you view a webpage. We may use and disclose your personal information for the purpose of direct marketing to you where:
You can unsubscribe from our direct marketing by contacting us (see section 12 of this policy).
Peerless Service Group will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent that liability cannot be excluded under applicable law, we exclude all liability (including for negligence) for any consequences arising from unauthorised access to, disclosure of, misuse of, or loss or corruption of your personal information.
Please notify us immediately if you become aware of any breach of security.
“Cookies” are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser.
Peerless Service Group uses technologies such as cookies on its website and in emails you have agreed to receive from us. The use of cookies is an industry standard and helps us understand how visitors use our website, measure the effectiveness of our advertising, and improve our services.
The types of information collected through cookies may include:
Most web browsers allow you to disable cookies through their settings. However, please note that some features of our website may not function properly if cookies are disabled.
We may also use third-party services, including analytics and advertising providers, to display relevant advertisements and to better understand how users interact with our website. These services may use cookies or similar technologies based on your previous visits to our website.
You can manage your cookie preferences and opt out of certain tracking technologies through your browser settings or relevant tools provided by your browser or device.
The Peerless Service Group website (and other materials we provide to you) may contain links to third-party websites. The operators of those websites may have privacy policies and practices that differ from our own. Peerless Service Group is not responsible for the content of any external websites or the privacy practices of any third parties.
You may request access to the personal information that Peerless Service Group holds about you by contacting us as described in Section 12 of this Privacy Policy. We will provide access in accordance with applicable laws, subject to any relevant exemptions. We may require appropriate identification before granting access, and where permitted by law, we may charge a reasonable administration fee for providing access to your information. If you believe that any personal information we hold about you is incorrect, or if you wish to update your information, please contact Peerless Service Group as described in Section 12 of this Privacy Policy.
We welcome your queries or comments about our Privacy Policy and how we handle personal information. If you have any questions, concerns, or complaints about our collection, use, or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or applicable laws, please contact us (see Section 12 of this Privacy Policy). When contacting us, please provide as much detail as possible so we can assist you effectively. Peerless Service Group takes all privacy complaints seriously. Each complaint will be reviewed by an appropriate team member with the aim of resolving the issue in a timely and efficient manner. We may request your cooperation and additional information to help us investigate and resolve your concern. If you are not satisfied with the outcome of our assessment, you may contact the Office of the Australian Information Commissioner.
Please direct all privacy-related queries, requests, and complaints to Peerless Service Group’s customer service team:
This Privacy Policy is effective as of 10 June 2026.